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FAQ

HOW CAN I CONTACT YOU?

For all general enquiries please email info@somerfieldswim.com and we will respond to you within 24 hours.

WHAT SIZE DOES RENEE WEAR?

Renee wears a size small top, extra small bottom and small one piece.

WHERE ARE SOMERFIELD SWIM BIKINI’S DESIGNED AND MANUFACTURED?

Somerfield Swim bikinis are designed in Australia by Renee Somerfield and manufactured internationally. We are unable to name our suppliers for privacy reasons, but we can confirm that our international factories are ethical and fair trade and are inspected on a regular basis.

HOW DO I CARE FOR MY BIKINI? 

To ensure your new bikini has a long life, it is recommended that you follow our care instructions here.

 WHAT SIZE SHOULD I ORDER?

You can find our universal sizing chart here. Please use this to compare sizes to help you choose the perfect fit. If you have any specific sizing questions, please email info@somerfieldswim.com.

IS IT SAFE TO PURCHASE FROM YOUR STORE?

Somerfieldswim.com is a safe and secure place for you to shop. We use Secure Sockets Layer (SSL) to transmit credit card information and your personal information. This means that all information is encrypted as it transfers via the internet and lands on a secure server when it arrives. We do not store your credit card details in our system. Please refer to our privacy policy for further information.

CAN I PURCHASE SOMERFIELD SWIM IN STORE?

Somerfield Swim is based exclusively online. We love that you can do your shopping online from the comfort of your own home and your items will be conveniently delivered safely to your front door.

WHAT IF THE ITEM I AM INTERESTED IN IS SOLD OUT?

Sometimes items can sell out very quickly and it can take some time for us to restock them. If your favourite item has unfortunately sold out, you can register for email notifications and we will be sure to notify you the minute it arrives.

WHAT IS A PRE-SALE?

Occasionally we will have items available for pre-sale to give you the opportunity to secure an item before it arrives.  When ordering pre-sale items, the full amount of your items, including postage will be deducted from your account/card at the time of purchase.  No further charges will be applied once the item has arrived and been shipped. It generally takes between 3-4 weeks for a pre-order to arrive, although these dates are mostly accurate, they can sometimes be subject to delays.

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the additional item.

HOW DO I PLACE AN ORDER?

Placing an order for your Somerfield Swim bikini is super easy. When you find an item you like, select the correct size and quantity, then select ‘Add to Bag’. You can add, remove and change items in your bag at any given time. When you are happy with your shopping bag, you can continue to check out via the “My Bag’ option in the top right corner.

HOW DO I CHECKOUT?

Once you have selected the checkout button, you will have the option to sign in or create an account. The next step is to enter your chosen shipping method, and any credits or vouchers you may have. From here you will be directed to complete the payment. Once the order has been processed you will receive a confirmation email. You can find out more about our payment options under the payments and sales page.

CAN I CANCEL MY ORDER?

All orders that have been cancelled before being shipped will be issued an online store credit. Unfortunately, we are not able to cancel an order after it has already been shipped.

WHERE IS MY ORDER? WHY HAVEN’T I RECEIVED IT YET?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For specific shipping timeframes please refer to more of our FAQs below or our shipping information page.

WHAT IS THE PURCHASE PRICE CURRENCY?

All prices found on Somerfieldswim.com are listed in United States Dollars (USD) and are inclusive of tax. International orders will be calculated via our integrated currency converter, although the actual international currency conversion that your bank charges may vary.

HOW DO I PAY?

Somerfield Swim offers various payment options. We accept all major Credit/Debit cards and Paypal. More information can be found on our payments and sales page.

 

WHEN WILL MY ORDER ARRIVE?

All of our orders are processed Monday to Friday and are shipped with 24 hours of purchase. Orders are not processed on weekends (Sat/Sun) or Australian Public Holidays. You can refer to our shipping policy for further details on timeframes depending on your specific location.

DO YOU SHIP INTERNATIONALLY?

Yes, all of our international orders go via DHL Express. We ship worldwide except for Nicaragua, Cuba, Iran, North Korea, Syria, Sudan, Algeria, Oman and Tunisia.

WHY IS MY TRACKING NUMBER NOT SHOWING ANY UPDATES?

Please allow time for your order to be processed by Somerfield Swim, despatched and processed through your countries customs department before you can expect to see tracking updates. 

For orders within Australia please track via https://m.auspost.com.au/view/home

For express international orders please track via: http://www.dhl.com

HOW MUCH DOES DELIVERY COST?

Please see our shipping costs and time frames here.

WILL I HAVE TO PAY ANY INTERNATIONAL TAXES AND DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Somerfield Swim cannot control and is not responsible for any duties/taxes applied to your package. You will are solely responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you refuse a shipment from Somerfield Swim, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Somerfield Swim. This amount will be deducted from your credit note. Please contact your local customs office for further information.

WHAT IS YOUR RETURNS POLICY?

Please find our full returns policy here.

SIZING CHART

Please find our size chart here.

CONTACT US

For all general enquiries please contact: info@somerfieldswim.com

For any returns related enquiries please contact: returns@somerfieldswim.com

Media and Marketing related enquires please contact: pr@somerfieldswim.com