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RETURNS

 

CAN I EXCHANGE MY ORDER?

Yes! Somerfield Swim wants our customers to be completely satisfied with their purchases and will happily offer an exchange of size, colour or style in the form of a store credit only.

 

WHAT ITEMS CAN I EXCHANGE?

We accept exchanges on our full price products or products purchased with a discount code or during a sale. If your return is received after the sale has ended, we always honour the sale price by issuing a full price credit, so you can exchange at no extra cost on the item(s).

We do not accept returns on products marked with 'Final Sale’.

 

HOW DO I ORGANISE MY EXCHANGE?

To book your exchange, please visit https://www.somerfieldswim.com/returns and follow the prompts. If you are having any trouble, please email returns@somerfieldswim.com.

 

I NEED TO EXCHANGE MY ITEMS ASAP! 

Please email returns@somerfieldswim.com and ask our team about our fast tracked exchange options.

 

IS MY EXCHANGE ELIGIBLE?

For an exchange to be processed, eligible products can be returned within 30 days of the date you ordered providing the product is in original condition. That is, unworn, unmarked, unwashed, odour-free, with all tags and sanitary labels attached, in original packaging. Somerfield Swim reserves the right to refuse a return if it does not meet the conditions outlined above. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

 

EXCHANGES FROM THE USA:

Somerfield Swim offers easy returns within the United States. Returns must be initiated via the online return system within 30 days of the day your order was placed. Via this return service, you can send your return back locally to a returns facility in New York, before your return is bulk transferred back to us in Australia! This takes approximately 20-30 business days and fee of $9.90 will be deducted from your credit. 

 

EXCHANGES FROM THE REST OF THE WORLD:

Customers not from the United States will need to send the returns at their own accord.

Returns must be received within 30 days of the day your order was placed. We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning. For example, using Canada Post if you are based in Canada. If you need more advice on how best to ship your return from your country, please contact returns@somerfieldswim.com.

 

HOW DO I EXCHANGE?

If your return is accepted as per our returns policy, we will issue you with an electronic credit note which can then be used for you to seamlessly re-shop your preferred bikini. This is valid for 6 months.

 

PREPARING YOUR ITEM FOR EXCHANGE:

Great love & care has been taken to ensure your bikini arrives to you immaculately and it must be returned in the same condition, making sure the product is folded neatly in original packaging keeping all labelling flat & undamaged. The cost involved in returning an item to Somerfield Swim will not be covered or reimbursed by us and is the customers sole responsibility. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation and consider using registered post to track your item. Please retain proof of postage until we have confirmed your return has been received.

 

PROCESSING YOUR EXCHANGE:

Once your return has undergone a quality control check, our returns team will inspect your items and determine whether exchange will be offered in accordance with our policy. We will notify you via email once your return has been processed. Please allow 2-3 business days for your return to be processed, but high volume periods, especially around the holidays, could cause delays.

 

SOMETHING IS WRONG WITH MY ORDER

In the unlikely event that you receive the incorrect item or immediately find a manufacturing fault, please contact info@somerfieldswim.com and we will help resolve your issue as fast as we can.